... FAQ | Swissman Code LLC

FAQ

Where is my item(s) being shipped from?

United States or China, it depends on the product you choose as they are sent from different warehouses.

Do you accept orders placed outside of the US?

Yes - we do offer Free Worldwide Shipping to most countries. Customs costs apply. Also some countries we are unable to give free shipping so if you are unsure please contact us via Instagram or email to find out if you have to pay for a special shipping service.

How long will it take to receive my order?

All orders (international and domestic) take 1-2 days business days (Monday- Friday) to process and 5-14 days to deliver. After processing, orders are immediately shipped out priority. Please be advised if you are ordering a sale item processing may take longer.

How do i know what size to order?

We advise our customers to order their actual t-shirt size. If you find that you are in between sizes please go with the larger size. You can contact us on Instagram or email us if you need additional help or check out our size chart on our front page here

Return Policy?

We do not offer refunds due to sanitary reasons because shapewear is considered as under garments.

Where is my order?

If you ordered within a week and you don't see any tracking information this is because the package is not yet in your country. However all packages are shipped within two days most times same day. Therefore, your order will be at your door the following week if you ordered from the USA or other countries with two week delivery. If you need additional information please contact our support team via email.

Customer service:

Email: swisscode24@gmail.com

Our offices are open Monday - Friday (9am - 6pm EST). All inquiries are answered within 24 - 72 hours Monday to Friday.

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